Frequently Asked Questions

Malldia Global is a leading e-commerce marketplace that offers a wide range of products including fashion, electronics, home goods, and more. We connect buyers with trusted sellers from around the world.

Creating an account is easy! Simply click on the "Sign Up" button in the top navigation, fill in your details, and verify your email address. You can also sign up using your Google or Facebook account.

Yes, we take your privacy and security seriously. All personal information is encrypted and stored securely. We never share your data with third parties without your consent.

To place an order, simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide shipping and payment information to complete your purchase.

We accept various payment methods including credit cards (Visa, Mastercard, Discover), PayPal, bank transfers, and cryptocurrency payments. All payments are processed securely.

You can cancel your order within 24 hours of placing it, as long as it hasn't been shipped yet. Contact our customer service team to request a cancellation.

Shipping times vary depending on your location and the shipping method chosen. Standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. You can check shipping options during checkout.

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and visiting the "My Orders" section.

We offer a 30-day return policy for most items. Products must be unused and in their original packaging. Some items may have different return conditions.

To return an item, go to your account and select "My Orders." Find the order containing the item you want to return and follow the return process. You'll receive a return label to ship the item back.

Refunds are typically processed within 5-10 business days after we receive your returned item. The time it takes for the refund to appear in your account depends on your payment method and bank.